Shipping policy
Shipping Policy
Zellenza Ventures
📧 zellenzaventures@gmail.com
At Zellenza, we are committed to delivering your orders efficiently and reliably worldwide.
1. Processing Time
- Orders are processed within 1–3 business days (excluding weekends and holidays)
- You will receive a confirmation email once your order has been shipped
- Orders may take longer to process during high-demand periods
2. Shipping Time (International)
- Estimated delivery time: 7–21 business days (may vary by location)
- Delivery times are estimates and not guaranteed
- Delays may occur due to customs, weather, or carrier issues
3. Shipping Costs
- Shipping fees are calculated at checkout based on your location
- We may offer free shipping promotions from time to time
4. Customs, Duties & Taxes
- International orders may be subject to customs duties, import taxes, or fees
- These charges are the responsibility of the customer
- We are not responsible for delays caused by customs clearance
5. Order Tracking
- Tracking information will be provided once your order is shipped
- Please allow a few days for tracking updates to appear
6. Incorrect Address
- Please ensure your shipping details are correct at checkout
- We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer
7. Lost or Delayed Packages
- If your package is delayed beyond the estimated timeframe, please contact us
- We are not liable for delays caused by shipping carriers
- In case of lost packages, we will assist you in contacting the carrier
8. Damaged Items
- If your item arrives damaged, contact us within 48 hours of delivery
- Provide photos of the damaged product and packaging
- We will arrange a replacement or refund as per our policy
9. Split Shipments
- In some cases, items may be shipped separately depending on availability
10. Contact Us
For any shipping-related inquiries, contact us at:
📧 zellenzaventures@gmail.com